PRIVACY POLICY

Updated 1 August 2022

WHO WE ARE

Our website address is: https://dhplugins.com.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Most of the personal information that we process is given to us by you for one of the following reasons:

  • You’ve visited our website
  • You’ve used our forum
  • You’ve visited our store, or made a purchase
  • You’ve signed up to our mailing list

Visiting our website

Our web server is hosted by Plesk. When you visit our site Plesk will log your IP address on our web server. IP addresses are fully anonymised after 24 hours. All data on our web server is stored in UK.

Security

We use Jetpack to protect our site from malicious activity. In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Cookies

For more detailed information on the cookies we use, please see our cookies page.

Analytics

We use Jetpack to provide us with information about how our site is used. Jetpack logs IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. 

Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Wedo not have access to any of this information via this feature. For example, we can see that a specific page of our website has had 285 views, but we cannot see which specific users/accounts viewed that post. We only use this information to improve our website, to create a better experience for our customers.

Creating an account

When you create an account with us, we will ask you for your full name and email address. We will use this information to administer your account, and won’t sell or pass this information on to any third parties – unless we need to do so to facilitate a purchase you make on our store. We will keep this information for as long as you have an account with us.

If you request a password reset, your IP address will be included in the reset email.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our legal basis

To see which cookies are stored and why please follow this link: https://dhplugins.com/cookies

We rely on your consent to process optional cookies. You can withdraw your consent at any point. Our legal basis for analytics, security and performance is that it is necessary for the purposes of our or your legitimate interests.

We rely on your consent to process the personal information related to your account. You can withdraw your consent at any point.

USING OUR FORUM

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Our legal basis

Our legal basis for processing your IP address when you use our forum is for the purposes of our or your legitimate interests – to stop spam comments.

We rely on your consent to process your personal information when you opt to save your details for next time. You can withdraw your consent at any point.


VISITING OUR STORE AND MAKING A PURCHASE

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

PAYMENTS

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to Stripe or PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe privacy policy and Paypal privacy policy for more details.

Our legal basis

Our legal basis for processing your personal details when you make a purchase is that it is necessary to fulfil a contractual service to you – to process payment, fulfil your order and provide support.

OUR MAILING LIST

If you have subscribed to our mailing list or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Our legal basis

We rely on your consent to process your personal information when you sign up to our mailing list. You can withdraw your consent at any point.

HOW LONG WE RETAIN YOUR DATA

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, if you make a purchase from us we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

COOKIES

To see which cookies are stored and why please follow this link: https://dhplugins.com/cookies

CONTACT

For any privacy enquiries please contact info@dhplugins.com